Skip to main content

HomeFAQ Page
FAQs
 
Volunteering
 
Accordion Widget
Q1. Does ViV need more volunteers?
Q1. Does ViV need more volunteers?

A1.  Absolutely!  Although we generally manage to find someone for almost all of our service requests, sometimes it’s a struggle.  The more volunteers we have, the easier our task is.  Furthermore, as our number of volunteers increases, the wider the range of services we can offer increases.  That’s because as our volunteer pool expands, scope of our volunteers’ skills also enlarges.  


Accordion Widget
Q2.  If I’m Associate Member and pay my annual dues, do I need to volunteer?
Q2. If I’m Associate Member and pay my annual dues, do I need to volunteer?

A2. No.  You are already supporting ViV’s mission with your annual dues contribution.  However, we urge you to consider volunteering at least intermittently.  Most of our volunteers report feeling that their efforts are richly rewarded by giving them a sense of purpose and meaning.  They also frequently express satisfaction in getting to know some of our Full Members who have led incredibly interesting lives.


Accordion Widget
Q3.  What does ViV offer us other than services such as changing lightbulbs, providing transportation, and miscellaneous chores?
Q3. What does ViV offer us other than services such as changing lightbulbs, providing transportation, and miscellaneous chores?

A3. Great question!  ViV attempts to enhance the quality of life for all its members in any way that we can.  We do that by providing various social events (e.g., lunches, and parties), educational events (such as Osher Lifelong Learning Institute and other ViV sponsored presentations), and recreational opportunities (for example, Bocce ball and organized walks).  We urge everyone to participate in as many of these activities as possible.  

 
Services
 
Accordion Widget
Q1.  As a Full member, how do I request services?
Q1. As a Full member, how do I request services?

A1.  The Call Manager is the ViV single point of contact for service requests and dispatcher for all services.  He/she is on duty from 8 am to 5 pm, Monday through Friday to take your phone calls to

505-274-6206 or emails to CallManagers@VillageintheVillage.org.   The Call Manager will take your request details, answer any questions you have, find a volunteer service provider for you, and send out confirmation and reminder emails to both parties.  If you have any questions, changes, or cancellations, please contact the Call Manager as soon as possible.


Accordion Widget
Q2.  How much lead time is needed for service requests?
Q2. How much lead time is needed for service requests?

A2.  ViV Volunteers are busy people and we cherish and respect their generous gift of volunteering time. To allow Volunteers to effectively weave Member service requests into their schedules, we ask for a minimum of one week notice.   Requests with less than a week’s notice are very difficult to fulfill; our Volunteers are already booked with other tasks.   We will do what we can but please appreciate that, on short notice, it may be a challenge to find a Volunteer. 


Accordion Widget
Q3.  How many services can I request in any given time?
Q3. How many services can I request in any given time?

A3.  As we look at our ratio of Volunteers to Full Members and consider the number of services typically provided, we believe we can confidently provide Full Members 6-8 services per month.   Of course we will always strive to fill all requests but keep in mind that exceeding this number may tax our current volunteer pool to the point where we cannot fulfill your request.   Of course, this guidance excludes ViV Events such as our coffees, lunches, walks, etc.   In these cases the many volunteers attending are always happy to give a ride to and/or from the event.

 
Money
 
Accordion Widget
Q1. Where does my dues money go?
Q1. Where does my dues money go?
A1.  Many members ask this question.  Your dues pay for our website, accounting costs, liability insurance, occasional ViV sponsored events, office supplies, background checks for volunteers, audio-visual equipment as needed, annual Osher dues for ViV members, rent of a storage facility for our medical equipment library, and rent to the Village of Corrales for use of the Community Center.   In addition, we subsidize the membership of some members who cannot afford our dues with our Access Fund.   We also keep some funds in reserve for unexpected costs.   Currently, we have no one who receives a salary or other reimbursement for their ViV efforts—we’re an entirely volunteer organization. 

Accordion Widget
Q2. How does the Access Fund work?
Q2. How does the Access Fund work?
A2.  ViV will waive or reduce the membership fee, or allow payments over time, if the fee is an obstacle to joining.  The decision to waive or reduce the fee will be based on interview information obtained by at least one Board member and a member of the Members and Volunteers Committee designated by that Committee’s chairperson.   If approved, financial assistance from the Access Fund will remain in place for one year.   When renewal comes up, the member(s) will need another interview to determine current financial need. 

 

Using the Website

 
Accordion Widget
Q1. How do I set up a password and a ViV member online account?
Q1. How do I set up a password and a ViV member online account?

A1.  To set up your online ViV website account, follow these instructions, and if you get stuck, send an email to Webmaster@VillageintheVillage.org

  1. Go to the ViV website:  www.VillageintheVillage.org.
  2. Click on “Member Login” in the upper right corner of the screen.
  3. You will see boxes to type in your User Name and Password. 
    1. Type in your User Name.  You may already have this, or it will be provided by the Webmaster.
    2. If you’ve forgotten your password or can’t find it, click on “Forgot My Username/Password” which is located directly under the blue Login and Cancel buttons.  Or you can ask the Webmaster to reset your password.  Both of these actions have the same effect, as described next. 
    3. You will shortly get an email with a temporary Password. 
  4. Enter your User Name and the temporary Password in the boxes.  Click on the blue Login button.
  5. You will be taken to a new screen where you will be asked to make up and enter a new password that you can easily remember or will write down in some inconspicuous place. 
    1. You will have to enter the new password twice in two boxes as shown on the screen. 
    2. The screen will tell you that your new password is “weak” or “strong”, but this doesn’t really matter; even a weak password will work.  It’s more important that you be able to remember it.
    3. In this screen, you will also be able to change your User Name to anything you want.  Just type over what’s there.
  6. Once the website accepts your new password, you’re done!  You can log in any time in the future with the same Username and password.   
  7. You will know that you’re logged in when your name appears in the upper right corner of the screen and you can see “Member Directory”, “Bulletin Board”, and “Find a Contractor” in the list of website features in the grey box on the left side of the screen.  (These are member-only features.)

Accordion Widget
Q2. Are there any shortcuts to logging in?
Q2. Are there any shortcuts to logging in?

A2.  Yes, here are two shortcuts:

  1. If your computer browser asks you if you want it to remember your password, say “Yes”.  This is a very convenient feature because the computer will enter your username and password for you (with the username in letters, but the password in dots).  Then Click on the blue Login button as usual. 
  2. If you’re the only user on your computer, you can click on the check box for “Remember me on this computer”, which is located just below the “Password” box.  Now when you try to log in to the website, as soon as you click on “Member Login”, the computer will automatically log you in – no username, no password (it remembers both of these).  Unfortunately, that means that another person who wants to log in to his/her membership account can’t do it because the computer has been instructed to only log you in.  So this works great, but only on one-person computers.  If you've checked this box by mistake or find that it doesn't work for your partner, you can uncheck it as follows:      
  • Go to your Profile by hovering the cursor over your name in the upper right of the screen.  Then click on "Profile".
  • Click on "Username / Password" located directly under "Website" on the right side of the screen.
  • Ignore the Username and Password and click to uncheck the box labeled "Remember me on this computer".

Accordion Widget
Q3. In the Events Calendar, why does it say “Please RSVP” at the top and “Registration is not Required” at the bottom? Aren’t they the same thing?
Q3. In the Events Calendar, why does it say “Please RSVP” at the top and “Registration is not Required” at the bottom? Aren’t they the same thing?

A3.  No, Registration is what large clubs and organizations use to keep track of the large numbers of people and volunteers they might have for, say, a road race.  All we need is an RSVP, a response to the event leader as to whether you’re going to the event and how many people in your party.  Usually, a phone call or email to the event leader identified in the announcement is adequate.


 
                                                                     Copyright © VILLAGEintheVillage.  All rights reserved.